Proposify incident

Elevated error rate on previews

Major Resolved View vendor source →

Proposify experienced a major incident on March 8, 2024 affecting Proposal Previews, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2024, 03:50 PM UTC
Resolved
Mar 08, 2024, 04:45 PM UTC
Duration
54m
Detected by Pingoru
Mar 08, 2024, 03:50 PM UTC

Affected components

Proposal Previews

Update timeline

  1. investigating Mar 08, 2024, 03:50 PM UTC

    We are seeing a elevated numbers of errors on the document preview pages. Our engineers are investigating the issue.

  2. identified Mar 08, 2024, 03:59 PM UTC

    The issue has been identified. We are working on a fix.

  3. monitoring Mar 08, 2024, 04:15 PM UTC

    A fix has been implemented, we are monitoring.

  4. resolved Mar 08, 2024, 04:45 PM UTC

    This incident has been resolved.