Proposify incident

New Signup Users Redirected Back to Signup Page After Template Selection

Notice Resolved View vendor source →

Proposify experienced a notice incident on November 26, 2025 affecting Proposal Editing, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 04:14 PM UTC
Resolved
Nov 26, 2025, 05:44 PM UTC
Duration
1h 29m
Detected by Pingoru
Nov 26, 2025, 04:14 PM UTC

Affected components

Proposal Editing

Update timeline

  1. investigating Nov 26, 2025, 04:14 PM UTC

    We are currently investigating an issue where newly signed-up users are being redirected back to the signup page after choosing a template. This behavior is caused by an authorization middleware check that is not correctly validating access for new users. Our team has identified the source of the problem and is working on a fix. We will provide updates as soon as more information is available.

  2. resolved Nov 26, 2025, 05:44 PM UTC

    This incident has been resolved.