PropertyMe incident

We are noticing a high volume of users being logged out of their accounts at the moment.

Major Resolved View vendor source →

PropertyMe experienced a major incident on December 11, 2018 affecting PropertyMe, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2018, 04:56 AM UTC
Resolved
Dec 11, 2018, 06:11 AM UTC
Duration
1h 15m
Detected by Pingoru
Dec 11, 2018, 04:56 AM UTC

Affected components

PropertyMe

Update timeline

  1. investigating Dec 11, 2018, 04:56 AM UTC

    Some users have reported problems signing in and we are currently investigating the issue.

  2. monitoring Dec 11, 2018, 05:05 AM UTC

    We have identified the source of the problem as there was a massive spike in one of our Redis servers, causing users to be logged out from the system. A fix has been implemented, and we are currently monitoring the system for any changes.

  3. resolved Dec 11, 2018, 06:11 AM UTC

    This issue has been resolved and we have identified a long-term fix that will prevent this issue from reoccurring.