PropertyMe experienced a critical incident on March 17, 2022, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 18, 2022, 07:50 AM UTC
We identified an issue which caused service degradation. We have implemented a control and are monitoring closely as service returns to normal.
- postmortem Mar 22, 2022, 07:15 AM UTC
At 9am we were alerted to excessive load on our backend systems. We immediately commenced an investigation and put steps in place to mitigate the impact on our customers including a rollback of our recent feature release. Our technical team then implemented further fixes to the affected areas of the system and by 3.45pm service returned to normal for all users. An Incident Review was undertaken and we have put in place procedures to reduce the likelihood of similar issues occurring. We have also put in place processes to allow us to return service to normal faster if an issue does occur in the future.