PropertyMe experienced a critical incident on February 13, 2019 affecting PropertyMe, lasting 4h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2019, 08:55 PM UTC
We are currently investigating database errors that are preventing users from accessing the PropertyMe website.
- investigating Feb 13, 2019, 10:10 PM UTC
We've contacted Amazon Web Services support and they are investigating a high number of database outages in the Sydney region: https://status.aws.amazon.com/#AP_block The development team is still working on resolving the outage.
- identified Feb 13, 2019, 11:51 PM UTC
The team is waiting for our Amazon database servers to go back online.
- identified Feb 14, 2019, 01:28 AM UTC
Dear PropertyMe Users, We thank you so much for your continued patience and understanding, as we await further updates from the Amazon Support teams regarding these connectivity issues worldwide. We will keep updating this page as more information trickles in, and we hope to have these issues resolved very, very soon. Sincerely, The PropertyMe Team
- resolved Feb 14, 2019, 01:36 AM UTC
This incident has been resolved.