ProNavigator experienced a critical incident on November 24, 2021 affecting Analytics and ProNavigator Platform and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
AnalyticsProNavigator PlatformLibraryLoginUser Management
Update timeline
- identified Nov 24, 2021, 06:58 PM UTC
Our cloud provider is experiencing an outage which affects us. We are currently investigating alternative resolutions paths.
- identified Nov 24, 2021, 07:37 PM UTC
We continue to monitor the outage from our cloud provider and working to see what alternative solutions are available.
- monitoring Nov 24, 2021, 07:51 PM UTC
Our cloud provider has identified the root cause and we are starting to see the service restoring. We are continuing to monitor.
- resolved Nov 24, 2021, 08:14 PM UTC
All systems restored.