ProNavigator experienced a critical incident on July 11, 2023 affecting ProNavigator Platform and Library and 1 more component, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2023, 01:09 PM UTC
We are investigating an issue where users attempting to access their ProNavigator account's are not able to. We are actively investigating
- investigating Jul 11, 2023, 01:10 PM UTC
We are continuing to investigate this issue.
- investigating Jul 11, 2023, 01:10 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 11, 2023, 01:50 PM UTC
Service is returning to normal, some users are still experiencing intermittent delays. We are continuing to monitor.
- monitoring Jul 11, 2023, 03:33 PM UTC
Some users are still experiencing delays in our service. We are continuing to trouble shoot to get the service back to normal.
- monitoring Jul 11, 2023, 04:45 PM UTC
Some users are still experiencing delays or inconsistency in our service around Search and Filters functionality. We have identified the root cause and are currently working on a resolution that will ensure all aspects of the platform are fully functional. Updates will continue to be provided as availability of services is completely restored.
- monitoring Jul 11, 2023, 05:51 PM UTC
We have made progress on restoring system availability however we are aware problems remain for some users. We are continuing to implement solutions to restore full system functionality and we will provide continued updates on our progress.
- resolved Jul 11, 2023, 06:01 PM UTC
All systems are operational and we will continue to monitor. We apologize for the interruption and greatly appreciate your patience throughout this process.