ProNavigator incident

Library and Search Outage

Major Resolved View vendor source →

ProNavigator experienced a major incident on November 29, 2023 affecting Library, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2023, 03:41 PM UTC
Resolved
Nov 29, 2023, 04:49 PM UTC
Duration
1h 7m
Detected by Pingoru
Nov 29, 2023, 03:41 PM UTC

Affected components

Library

Update timeline

  1. identified Nov 29, 2023, 03:41 PM UTC

    We are investigating an issue where users are unable to access their ProNavigator Library or perform a search. We are actively investigating.

  2. identified Nov 29, 2023, 03:43 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 29, 2023, 04:33 PM UTC

    We’ve deployed a fix and services are being restored. Library and Search results are taking longer than normal as services are being restored. We’ll continue to monitor for lingering affects.

  4. monitoring Nov 29, 2023, 04:48 PM UTC

    The issue is resolved. We will continue to actively monitor.

  5. resolved Nov 29, 2023, 04:49 PM UTC

    This incident has been resolved.