Proemion incident

Problems with slow data processing/interpretation

Major Resolved View vendor source →

Proemion experienced a major incident on May 15, 2017, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2017, 03:08 PM UTC
Resolved
May 15, 2017, 09:46 PM UTC
Duration
6h 37m
Detected by Pingoru
May 15, 2017, 03:08 PM UTC

Update timeline

  1. investigating May 15, 2017, 03:08 PM UTC

    We are experiencing a problem with the data processing/interpretation. This mainly affects the WebPortal and introduces a delay on the data processing time. The tech team is on checking the problems.

  2. investigating May 15, 2017, 04:33 PM UTC

    We have taken the majority of the services back up. We still don't accept new data from the devices. There for the interpreted data in the DataPlatform is outdated. The tech team is proceeding with addressing the problem.

  3. monitoring May 15, 2017, 05:09 PM UTC

    We have addressed the cause of the slow data processing. All services are up and running again. The system is catching up with the delay in data processing. Soon we should have the latest date ready to use.

  4. resolved May 15, 2017, 09:46 PM UTC

    The entire data processing delay has been processed and is ready to use. We are proceeding with the analysis of the problems we encountered to make sure we don't run into it again.