Proemion incident

Portal might not provide content for some users

Minor Resolved View vendor source →

Proemion experienced a minor incident on April 27, 2017, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2017, 12:10 PM UTC
Resolved
Apr 27, 2017, 03:57 PM UTC
Duration
3h 47m
Detected by Pingoru
Apr 27, 2017, 12:10 PM UTC

Update timeline

  1. identified Apr 27, 2017, 12:10 PM UTC

    We have identified a problem with the Dataplatform Web Portal. For some users, no content is provided. We have tracked the problem to only one of the system serving the Portal. The tech crew is addressing the issue right now.

  2. monitoring Apr 27, 2017, 12:30 PM UTC

    We have addressed the issue. Portal access is working properly again. The defective system has been fixed. We are monitoring the system closely now. Adjustments for the Portal monitoring have been started to avoid this problem in the future.

  3. resolved Apr 27, 2017, 03:57 PM UTC

    The problem is resolved. During the monitoring period we documented the working condition.