Administration - Manage Machine - Devices are removed from machines

Update timeline

1. identified Jul 26, 2017, 05:42 AM UTC

   We have identified an issue with device entity assignment being removed from machine entities when using the manage machine administration function. The result is that the devices cannot go online and send data anymore after they have been unassigned from the machine entity. We have identified the root cause of the problem and are working on a fix. Our suggestion is to not use the manage machine administration function until this issue is resolved. WORKAROUND: If you need to use the manage machine functionality, you have to re-assign the device to the machine entity after you updated the machine entity. For this purpose open the Administration -> Entities -> Device -> Manage function, select the details of the device that had been unassigned by the manage machine and re-assign the machine in the Machine selector of the manage device details.

2. resolved Jul 26, 2017, 02:21 PM UTC

   The issue is resolved the bugfix is deployed to the productive system. The problem cannot be reproduced anymore.