Proemion incident

Webportal not available for some users

Minor Resolved View vendor source →

Proemion experienced a minor incident on February 7, 2018, lasting 5h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2018, 10:55 AM UTC
Resolved
Feb 07, 2018, 04:26 PM UTC
Duration
5h 31m
Detected by Pingoru
Feb 07, 2018, 10:55 AM UTC

Update timeline

  1. identified Feb 07, 2018, 10:55 AM UTC

    We have problems with the Webportal for some of the users. For some users the Webportal instances run fine, for others we notices significant problems. We are currently rolling back the problematic instances.

  2. monitoring Feb 07, 2018, 11:21 AM UTC

    We have rolled back the effected Webportal instances. Currently we are monitoring the performance and tracing the cause of the problem.

  3. resolved Feb 07, 2018, 04:26 PM UTC

    We have fixed problems with the Webportal that were hitting some users. The problem has been resolved and we monitored it closely during the last hours.