Proemion incident

Data processing outage

Major Resolved View vendor source →

Proemion experienced a major incident on January 18, 2020 affecting Data Processing and DataPortal and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2020, 02:39 AM UTC
Resolved
Jan 18, 2020, 03:40 AM UTC
Duration
1h
Detected by Pingoru
Jan 18, 2020, 02:39 AM UTC

Affected components

Data ProcessingDataPortalWeb ServiceREST API

Update timeline

  1. investigating Jan 18, 2020, 02:39 AM UTC

    We are currently experiencing an issue that impacts the PROEMION data platform. We will send updates as they become available. We apologize for the inconvenience.

  2. resolved Jan 18, 2020, 03:40 AM UTC

    We have identified and fixed an issue in our data processing pipeline. The backlog has now been processed, no data has been lost. All systems are operating normally.