Proemion experienced a major incident on June 22, 2020 affecting DataPortal and Web Service and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 22, 2020, 09:06 AM UTC
We are experiencing connectivity and performance issues on our portals. We are investigating the problem.
- investigating Jun 22, 2020, 09:42 AM UTC
We are still investigating the incident. Since our engineers need to physically be present in one of our datacenters this will take a minimum of 1hr more.
- identified Jun 22, 2020, 10:59 AM UTC
Our engineers are actively working on resolving the issue, and all our services are available again. However, some customers might currently still experience degraded performance.
- resolved Jun 22, 2020, 11:27 AM UTC
The connectivity issue is now fully resolved. We experienced no data loss and full speedy access to our portals and APIs is now completely restored.