Proemion incident

Slow processing of incoming data

Minor Resolved View vendor source →

Proemion experienced a minor incident on July 13, 2020 affecting Data Processing, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2020, 07:45 AM UTC
Resolved
Jul 13, 2020, 08:05 AM UTC
Duration
19m
Detected by Pingoru
Jul 13, 2020, 07:45 AM UTC

Affected components

Data Processing

Update timeline

  1. investigating Jul 13, 2020, 07:45 AM UTC

    We are currently investigating an issue with slow processing of incoming data. Machine raw data files are sent to the DataPlatform and stored as usual. The processing of the raw data files currently is delayed. No data will be lost. We are investigating the issue and will post updates as soon as available.

  2. monitoring Jul 13, 2020, 07:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2020, 08:05 AM UTC

    The incident has been resolved and the backlog has been cleared.