Proemion experienced a major incident on August 12, 2020 affecting Connection Service and Data Processing and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Connection ServiceData ProcessingDataPortalWeb ServiceREST APIAEMP APIRealTime ConnectivityMobile Network Services
Update timeline
- investigating Aug 12, 2020, 06:52 AM UTC
During a routine hardware replacement our portals and APIs have become unreachable unexpectedly.
- identified Aug 12, 2020, 07:12 AM UTC
Our portals and APIs are available again. Most essential functions are restored. We are working on the rest.
- monitoring Aug 12, 2020, 08:01 AM UTC
All our products are fully operational. We will monitor the systems further.
- resolved Aug 12, 2020, 08:16 AM UTC
The incident is fully resolved.