Proemion experienced a major incident on September 24, 2020 affecting Connection Service and Data Processing, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Connection ServiceData Processing
Update timeline
- investigating Sep 24, 2020, 06:19 AM UTC
We had a physical server failure, which impacted our data ingestion and realtime feature. We don't expect data loss, we are investigating.
- monitoring Sep 24, 2020, 06:22 AM UTC
Backlog is processed, the realtime feature is operational.
- resolved Sep 24, 2020, 06:29 AM UTC
This incident has been resolved.