Proemion incident

Incident with device activation process and contract overview

Notice Resolved View vendor source →

Proemion experienced a notice incident on October 27, 2020 affecting DataPortal and Web Service and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2020, 12:47 PM UTC
Resolved
Oct 27, 2020, 01:35 PM UTC
Duration
47m
Detected by Pingoru
Oct 27, 2020, 12:47 PM UTC

Affected components

DataPortalWeb ServiceREST API

Update timeline

  1. investigating Oct 27, 2020, 12:47 PM UTC

    We have detected an issue in our backend systems that is impacting device activation process and contract overview. We are working to resolve it.

  2. identified Oct 27, 2020, 01:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2020, 01:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 27, 2020, 01:35 PM UTC

    This incident has been resolved.