Proemion incident

DataPlatform full system outage

Major Resolved View vendor source →

Proemion experienced a major incident on February 21, 2023 affecting Connection Service and Data Processing and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2023, 07:21 AM UTC
Resolved
Feb 21, 2023, 09:44 AM UTC
Duration
2h 23m
Detected by Pingoru
Feb 21, 2023, 07:21 AM UTC

Affected components

Connection ServiceData ProcessingDataPortalWeb ServiceREST APIAEMP APIRealTime ConnectivityMobile Network Services

Update timeline

  1. investigating Feb 21, 2023, 07:21 AM UTC

    We are experiencing a full system outage of the DataPlatform after our deployment today. Our engineers are working on a solution. We will update this notification as soon as we have more information.

  2. investigating Feb 21, 2023, 07:22 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 21, 2023, 07:33 AM UTC

    DataPlatform is back online. We are monitoring the situation.

  4. resolved Feb 21, 2023, 09:44 AM UTC

    The metrics are stable and back at normal levels. The incident is resolved.