Proemion incident

Telematics Communication Unit activation (provisioning, go live) not possible

Major Resolved View vendor source →

Proemion experienced a major incident on October 11, 2023 affecting DataPortal and Web Service and 1 more component, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2023, 07:15 AM UTC
Resolved
Oct 11, 2023, 01:19 PM UTC
Duration
6h 4m
Detected by Pingoru
Oct 11, 2023, 07:15 AM UTC

Affected components

DataPortalWeb ServiceREST APIRealTime Connectivity

Update timeline

  1. identified Oct 11, 2023, 10:23 AM UTC

    Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

  2. identified Oct 11, 2023, 10:31 AM UTC

    We found that the power outage also affects the availability of our real-time connectivity solution. We are continuing our work to restore service.

  3. monitoring Oct 11, 2023, 11:00 AM UTC

    All services should now be operational. We are closely monitoring them.

  4. resolved Oct 11, 2023, 01:19 PM UTC

    This incident has been resolved.