Proemion incident

Delays during device activations

Notice Resolved View vendor source →

Proemion experienced a notice incident on March 19, 2025 affecting DataPortal and REST API, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 05:00 AM UTC
Resolved
Mar 20, 2025, 03:39 PM UTC
Duration
1d 10h
Detected by Pingoru
Mar 19, 2025, 05:00 AM UTC

Affected components

DataPortalREST API

Update timeline

  1. identified Mar 19, 2025, 01:14 PM UTC

    We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

  2. monitoring Mar 20, 2025, 06:55 AM UTC

    A work-around has been implemented, we are monitoring the go live requests.

  3. resolved Mar 20, 2025, 03:39 PM UTC

    The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.