Proemion incident

Go-Live is failing

Minor Resolved View vendor source →

Proemion experienced a minor incident on April 7, 2025 affecting DataPortal and Web Service and 1 more component, lasting 13h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 09:00 PM UTC
Resolved
Apr 08, 2025, 10:22 AM UTC
Duration
13h 22m
Detected by Pingoru
Apr 07, 2025, 09:00 PM UTC

Affected components

DataPortalWeb ServiceREST APIAEMP API

Update timeline

  1. investigating Apr 08, 2025, 08:14 AM UTC

    New device activations (go-live) currently has a problem, we are recovering the services.

  2. monitoring Apr 08, 2025, 08:33 AM UTC

    We have identified the root case and deployed a work-around. We are monitoring the situation.

  3. resolved Apr 08, 2025, 10:22 AM UTC

    This incident has been resolved.