ProDeal360 incident

Increased Error Rates with Authentication

Minor Resolved View vendor source →

ProDeal360 experienced a minor incident on November 25, 2020 affecting Core Application, lasting 7h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 04:02 PM UTC
Resolved
Nov 25, 2020, 11:27 PM UTC
Duration
7h 24m
Detected by Pingoru
Nov 25, 2020, 04:02 PM UTC

Affected components

Core Application

Update timeline

  1. investigating Nov 25, 2020, 04:02 PM UTC

    We are currently investigating an issue our Third Party provider (AWS) is experiencing that is causing some logins on ProDeal to fail or receive an error.

  2. identified Nov 25, 2020, 04:43 PM UTC

    We've identified the cause and are actively working on a work around while AWS resolves their outage.

  3. monitoring Nov 25, 2020, 05:23 PM UTC

    A fix has been implemented allowing users to authenticate, create accounts, and reset passwords. We are still investigating an issue that is affecting users who try to log in using SSO.

  4. resolved Nov 25, 2020, 11:27 PM UTC

    Our third party provider has resolved the issues on their end. All ProDeal services are operational.