Proctortrack incident

Proctortrack mobile app crashing on iPhone 11 and newer versions

Notice Resolved View vendor source →

Proctortrack experienced a notice incident on May 2, 2020, lasting 4d. The incident has been resolved; the full update timeline is below.

Started
May 02, 2020, 08:39 PM UTC
Resolved
May 06, 2020, 08:47 PM UTC
Duration
4d
Detected by Pingoru
May 02, 2020, 08:39 PM UTC

Update timeline

  1. identified May 02, 2020, 08:39 PM UTC

    The issue has been identified and a fix is being implemented. Expected to be solved by Wednesday May 6th 2020.

  2. identified May 04, 2020, 05:34 AM UTC

    A new version of Proctortrack mobile app has been sent for Apple app store review. Waiting for approval. Approval is expected by Monday/Tuesday.

  3. identified May 04, 2020, 02:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 04, 2020, 02:58 PM UTC

    Updated app with version 2.1 has been released in Apple app store. Please update your Proctortrack app and then retry taking the onboarding exam.

  5. resolved May 06, 2020, 08:47 PM UTC

    This incident has been resolved.