Proctortrack incident

Proctortrack not launching on macOS running on M1 chips

Major Resolved View vendor source →

Proctortrack experienced a major incident on October 13, 2023, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2023, 02:23 PM UTC
Resolved
Oct 14, 2023, 10:13 PM UTC
Duration
1d 7h
Detected by Pingoru
Oct 13, 2023, 02:23 PM UTC

Update timeline

  1. investigating Oct 13, 2023, 02:23 PM UTC

    Recent release of Proctortrack app with updated SSL certificate is found not be launching successfully on macbooks with M1 chips. We are working to provide the rebuilds for different versions of the application. We expect this to be completed by Oct 13th 2023.

  2. identified Oct 13, 2023, 02:33 PM UTC

    We have started rolling out the rebuilt releases for Proctortrack application for macOS that will work on both M1 and M2 chips. The rollout should be completed within next couple of hours.

  3. identified Oct 13, 2023, 03:17 PM UTC

    We have rolled out the updated mac build for more than 50% of the institutions. We have notified the institution admins directly. We will continue to rollout the updates for the rest.

  4. monitoring Oct 13, 2023, 05:18 PM UTC

    Moving this incident to monitoring stage as the new builds have been rolled out and we are now monitoring if there are still learners facing any issues.

  5. resolved Oct 14, 2023, 10:13 PM UTC

    This incident has been resolved.