Process Street incident
Degraded service and problems in our Login page
Process Street experienced a major incident on August 31, 2021 affecting Process Street Web Application and Process Street APIs, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2021, 07:32 PM UTC
A third party service we rely on is having some issues that may affect Process Street's login page in some geographies.
- identified Aug 31, 2021, 07:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 31, 2021, 07:40 PM UTC
Our main authentication service, Auth0, is down so we are unable to authenticate logins. This is a widespread issue affecting many sites that use Auth0 for authentication.
- monitoring Aug 31, 2021, 08:36 PM UTC
Service has been restored in most geographic areas - Auth0 is successfully responding to authentication requests. We continue to monitor the situation until Auth0 provides a final resolution to their issue.
- resolved Aug 31, 2021, 08:55 PM UTC
Service has been restored in all regions, Auth0 is successfully responding to authentication requests.