Process Street incident

Some customers are having trouble connecting

Minor Resolved View vendor source →

Process Street experienced a minor incident on September 13, 2021 affecting Process Street Web Application and Process Street APIs, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2021, 05:17 PM UTC
Resolved
Sep 15, 2021, 01:27 PM UTC
Duration
1d 20h
Detected by Pingoru
Sep 13, 2021, 05:17 PM UTC

Affected components

Process Street Web ApplicationProcess Street APIs

Update timeline

  1. investigating Sep 13, 2021, 05:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 13, 2021, 06:43 PM UTC

    We have experienced an unexpected number of requests which have forced us to block some of the traffic. It should be back to normal by now. We will continue to investigate the situation.

  3. investigating Sep 14, 2021, 02:44 AM UTC

    Some customers are having problems logging into Process Street. They receive an SSLProtocol error message. Our Engineers are investigating this.

  4. identified Sep 14, 2021, 03:02 PM UTC

    We found a fix that worked in our internal tests, we are testing it with the users that reported this issue now

  5. resolved Sep 15, 2021, 01:27 PM UTC

    We have a patch that customers that had this issue can apply to fix this problem.