Process Street incident

Major outage for web application, APIs and help site.

Critical Resolved View vendor source →

Process Street experienced a critical incident on December 15, 2021 affecting Process Street Web Application and Process Street APIs, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:10 PM UTC
Resolved
Dec 15, 2021, 04:28 PM UTC
Duration
18m
Detected by Pingoru
Dec 15, 2021, 04:10 PM UTC

Affected components

Process Street Web ApplicationProcess Street APIs

Update timeline

  1. identified Dec 15, 2021, 04:10 PM UTC

    We are receiving reports of customers having issues loading Process Street. Our engineering team is investigating this issue, and we will provide an update as soon as possible.

  2. monitoring Dec 15, 2021, 04:18 PM UTC

    We have identified that this is a result of a larger-scale incident affecting our cloud provider. We’re monitoring the situation as they resolve the issue.

  3. monitoring Dec 15, 2021, 04:22 PM UTC

    The issue has been resolved by our cloud-provider. Our engineers are continuing to monitor the situation.

  4. resolved Dec 15, 2021, 04:28 PM UTC

    This incident has been resolved.