Process Street incident

Issue sending emails with Send Email widget

Minor Resolved View vendor source →

Process Street experienced a minor incident on May 23, 2023 affecting Process Street Web Application, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2023, 07:36 PM UTC
Resolved
May 23, 2023, 08:09 PM UTC
Duration
32m
Detected by Pingoru
May 23, 2023, 07:36 PM UTC

Affected components

Process Street Web Application

Update timeline

  1. investigating May 23, 2023, 07:36 PM UTC

    We have received reports of issues sending emails via the send email widget and are investigating the issue.

  2. identified May 23, 2023, 07:49 PM UTC

    We have identified the issue to be with our external email provider. We are monitoring the service's status.

  3. monitoring May 23, 2023, 07:55 PM UTC

    We are monitoring the external provider.

  4. resolved May 23, 2023, 08:09 PM UTC

    The external provider issue affecting email sending has been resolved.