Probado experienced a critical incident on July 16, 2021 affecting VoIP (Voice over IP) and Data Services (Hosting), lasting 7h 16m. The incident has been resolved; the full update timeline is below.
Affected components
VoIP (Voice over IP)Data Services (Hosting)
Update timeline
- investigating Jul 16, 2021, 03:36 PM UTC
We're presently aware of connectivity issues to the Manchester Datacentre and have our Datacentre partners looking into the issue.
- identified Jul 16, 2021, 03:41 PM UTC
Our partners have identified a packet loss issue and are working to resolve it
- monitoring Jul 16, 2021, 03:50 PM UTC
Connectivity to the Datacentre is now restored and we are monitoring the situation. Users experiencing difficulties please restart your Mobile VPNs with SSL clients
- resolved Jul 16, 2021, 10:53 PM UTC
We’ve been informed that this connectivity fault is now cleared and after a period of monitoring seeing no connectivity loss