Probado experienced a minor incident on July 11, 2022 affecting Data Services (Hosting), lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2022, 08:45 AM UTC
A subset of users may not be able to connect to their designated servers. We're actively investigating this issue
- identified Jul 11, 2022, 08:47 AM UTC
We've identified an fixed a back end issue with one of the servers in our provisioning solution. If users can power off any affected devices and power back on they should collect configurations as normal. We'll continue to monitor this issue to ensure system stability
- monitoring Jul 11, 2022, 08:48 AM UTC
Monitoring is presently showing provisioning devices are now behaving as expected.
- resolved Jul 11, 2022, 02:51 PM UTC
We've been monitoring connections to our provisioning since we implemented a fix and can confirm all connections have been stable. We're now marking this as resolved.