Datacentre Component failure - Follow up Maintenance

Update timeline

1. identified Aug 03, 2022, 09:40 AM UTC

   We've identified an issue with a hardware component within the datacentre. Engineers have arrived on site to replace the faulty component. Resilient network configuration means client's servers should be unaffected during this outage but may need to be restarted to ensure full resilience is restored once the faulty component has been replaced.

2. identified Aug 03, 2022, 11:56 AM UTC

   The replacement component has now been installed. We've scheduled a restart of host servers at 7pm tonight to restore resilient pathing. Please note your servers will be unavailable during this time while we perform these essential restarts

3. resolved Aug 03, 2022, 07:25 PM UTC

   Maintenance is now complete and all servers should be available for use. Many thanks for your patience

4. postmortem Aug 03, 2022, 07:25 PM UTC

   **Overview:** A Hardware component failed within one of the Storage platforms within the Datacentre. As we offer resilient technologies this meant that affected client servers continued to function. **Resolution:** We sourced a replacement part from Dell and upon arrival we dispatched an engineer to install the part. Once physically installed we waited out of core business hours to perform configuration tasks and ensure that the servers could see primary and secondary connections again restoring the resiliency. ‌ **Outcome from Incident:** The Technology we offer within the Datacentre performed to spec allowing the servers to continue their operations despite hardware failure. Replacing the part and performing the aforementioned configuration tasks will cater for this scenario should hardware failure occur again.