Probado experienced a minor incident on January 25, 2023 affecting Office 365: Email and Office 365: Teams, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 25, 2023, 09:21 AM UTC
From Microsoft: "Starting at 07:05 UTC on 25 January 2023, customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in multiple regions, as well as other Microsoft services. We are actively investigating and will share updates as soon as more is known." In addition a 365 status update has been issued and dubbed MO502273: "More info: Impact is occurring to the following services but is not limited to them: -Microsoft Teams -Exchange Online -Outlook -SharePoint Online -OneDrive for Business -Microsoft Graph -PowerBi - Microsoft 365 Admin Center Current status: We’ve isolated the problem to a networking configuration issue, and we are analyzing the best mitigation strategy to address it without causing additional impact. We’ll provide more information once we have additional information. Scope of impact: Any user serviced by the affected infrastructure may be unable to access multiple Microsoft 365 services. "
- monitoring Jan 25, 2023, 09:25 AM UTC
Further update regarding Microsoft's Azure platform: From Microsoft "We've determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in datacenters, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes."
- monitoring Jan 25, 2023, 10:39 AM UTC
We're continuing to monitor the evolving situation from Microsoft and have forwarded their latest response: "Current status: We’ve identified that a wide-area networking (WAN) routing change caused impact to the service. We’ve rolled back the change and monitoring the service as it recovers. Some of the customers who had previously reported impact are also reporting recovery."
- resolved Jan 25, 2023, 12:56 PM UTC
Microsoft have updated their service notification to say both Azure and 365 issues are now resolved.