Probado incident

Virgin Media: Wide spread Broadband Outage (MBORC)

Minor Resolved View vendor source →

Probado experienced a minor incident on April 4, 2023, lasting 18h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 03:39 PM UTC
Resolved
Apr 05, 2023, 09:56 AM UTC
Duration
18h 17m
Detected by Pingoru
Apr 04, 2023, 03:39 PM UTC

Update timeline

  1. monitoring Apr 04, 2023, 03:39 PM UTC

    During the past 24 hours Virgin Media services have been having intermittent wide spread issues. Unfortunately these are issues beyond our control. We are actively monitoring the situation and will advise when we hear the connections are stabilised. VM Twitter: https://twitter.com/virginmedia

  2. monitoring Apr 04, 2023, 03:46 PM UTC

    Update: There appears to be a resurgence of this outage with monitoring showing a significant larger volume of reports for outages than were previously raised this morning. We're still monitoring this issue and will update when we hear more

  3. monitoring Apr 04, 2023, 03:46 PM UTC

    We are continuing to monitor for any further updates.

  4. resolved Apr 05, 2023, 09:56 AM UTC

    Virgin have reported that this outage is now resolved: - - - - - Response @ 04/04/23 22:11 Technical response: All services to impacted customers have been restored. Service has been monitored and has remained stable since 18:24. • Virgin Media have advised that 2 FPC cards were reset at their Brentford site at 16:54, and 17:26. • A further FPC card was reset at Birmingham site circa 17:25. • Following advice from Juniper, further DDoS Mitigation was applied at Brentford Backbone-3 from approximately 18:00. • The remaining Backbone routers at Northampton, Birmingham, Manchester & Leeds have also had the mitigation applied. Virgin Media have advised network is currently stable and their incident is now resolved