Probado experienced a notice incident on May 2, 2023 affecting Broadband (BT), lasting 23h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Broadband (BT)
Update timeline
- investigating May 02, 2023, 03:12 PM UTC
Good Afternoon, We are seeing slow speed/packet loss/latency issues with some of our clients with leased lines. Our provider is aware of this and is currently investigating the cause. We'll provide a further update in due course.
- monitoring May 02, 2023, 04:05 PM UTC
The impact on services has now been alleviated. This issue is still under investigation to confirm the root cause. The outage is now in a status of resolution and monitoring. Further details will be provided following a root-cause investigation.
- resolved May 03, 2023, 02:57 PM UTC
The impact on services has now been fully alleviated.