Probado experienced a minor incident on March 13, 2024 affecting Broadband (BT), lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2024, 09:28 AM UTC
From BT Wholesale: Some BT DSL circuits maybe experiencing packet loss or slow speeds due to an issue identified on some of the BT bearers. Ticket has been logged to the network team for further investigation. (CSAD50682)
- investigating Mar 13, 2024, 10:06 AM UTC
Update 09:55 - Work is still ongoing to correct traffic routing, no confirmation of work completion has been provided at this time however network graphs show dropped traffic is currently trending downwards.
- investigating Mar 13, 2024, 10:33 AM UTC
Update 10:30 - Traffic has been balanced and we are now seeing network levels return to normal. We will monitor for the next 4 hours for any changes.
- resolved Mar 13, 2024, 03:16 PM UTC
From BT Wholesale: Traffic has been balanced and we are now seeing network levels return to normal. We will monitor for the next 4 hours for any changes.