Probado experienced a major incident on June 7, 2024 affecting Antispam, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 07, 2024, 10:55 AM UTC
We are indentifying affected area's of Hornet mail anti-spam. But the status page is currently also down, for updates when it comes back up check: https://status.hornetsecurity.com/
- identified Jun 07, 2024, 11:37 AM UTC
It looks like hornetsecurity are having widespread issues with their DNS, here is an alternative link to their status page where you can check for updates: https://status.io/pages/591aaa7fe69f388425000fda
- identified Jun 07, 2024, 12:28 PM UTC
Feedback from Supplier: "The cause of the incident has been resolved. All Services are recovering, keep in mind that it may take some time for the services to recover completely. We are monitoring the Situation"
- monitoring Jun 07, 2024, 01:13 PM UTC
Both our supplier and ourselves are continuing to monitor client's mail flow. At present mail seems to be transitioning between providers as normal with a little bit of back pressure happening due to a slight backlog of retry attempts. This shouldn't affect mail delivery on the whole but may incur a small delay in mail getting to the recipient parties. Our partner is monitoring their side for any notable service issues or performance degradation. At this time our access to the management portal has also been restored and so has our ability to support clients. While we continue to monitor the scenario and we will be reaching out to our supplier for a copy of their RCA once completed
- monitoring Jun 07, 2024, 01:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 07, 2024, 04:07 PM UTC
Our Supplier has now confirmed that all services are operating as normal. Any problems please contact the helpdesk as normal