Probado incident

Service affecting issue: Network issue in Manchester Datacentre

Minor Resolved View vendor source →

Probado experienced a minor incident on August 13, 2025 affecting VoIP (Voice over IP) and Data Services (Hosting) and 1 more component, lasting 16h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 02:42 PM UTC
Resolved
Aug 14, 2025, 07:01 AM UTC
Duration
16h 19m
Detected by Pingoru
Aug 13, 2025, 02:42 PM UTC

Affected components

VoIP (Voice over IP)Data Services (Hosting)Provisioning Infrastructure

Update timeline

  1. identified Aug 13, 2025, 02:42 PM UTC

    Our partners have identified an issue with traffic routing leading in to our Manchester Datacentre. As a result network stability has been affected. We have been offloaded onto a secondary route to mitigate impact. Connections into our datacentre should be considered at risk while tour partners carry out their diagnostics and resolution. Many thanks for your patience and understanding Further updates to follow

  2. identified Aug 13, 2025, 03:58 PM UTC

    Update: Our partners have identified the issue with one of the network routers and will be performing a restart at 22:00 tonight to restore service. While disruption should be minimal we do consider the service to still be at risk until the action is completed. Further updates to follow

  3. resolved Aug 14, 2025, 07:01 AM UTC

    Our Datacentre Partners have resolved the Network traffic issue and the faulty router has now been replaced. All services are now back to normal operations. Many thanks