Privacy incident

Issues with transaction processing

Notice Resolved View vendor source →

Privacy experienced a notice incident on March 14, 2023 affecting Privacy.com Dashboard and Transaction Processing, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2023, 08:47 PM UTC
Resolved
Mar 14, 2023, 09:14 PM UTC
Duration
26m
Detected by Pingoru
Mar 14, 2023, 08:47 PM UTC

Affected components

Privacy.com DashboardTransaction Processing

Update timeline

  1. investigating Mar 14, 2023, 08:47 PM UTC

    We are currently investigating an issue with our API and transaction processing. We will provide an update shortly.

  2. investigating Mar 14, 2023, 08:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 14, 2023, 08:58 PM UTC

    A configuration change caused a problem that was identified and rolled back. We are monitoring the situation.

  4. monitoring Mar 14, 2023, 09:02 PM UTC

    The configuration change has been verified to be the cause of the incident and has been reverted. We are continuing to monitor but all systems are operational.

  5. resolved Mar 14, 2023, 09:14 PM UTC

    This incident has been resolved.