Printful incident

File upload issues

Minor Resolved View vendor source →

Printful experienced a minor incident on November 18, 2022 affecting Printful.com and API, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 10:49 PM UTC
Resolved
Nov 18, 2022, 11:36 PM UTC
Duration
47m
Detected by Pingoru
Nov 18, 2022, 10:49 PM UTC

Affected components

Printful.comAPI

Update timeline

  1. investigating Nov 18, 2022, 10:49 PM UTC

    We are currently investigating reports about file uploading taking longer than usual.

  2. identified Nov 18, 2022, 11:17 PM UTC

    We have identified the issue and are now working on a fix.

  3. resolved Nov 18, 2022, 11:36 PM UTC

    The root cause has been fixed. It might take additional 30-60 minutes for some of the pending files to get processed.