Printful experienced a minor incident on November 22, 2022 affecting Shopify and Etsy and 1 more component, lasting 18h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 22, 2022, 05:38 PM UTC
Some customers with Shopify, WooCommerce, Wix, Etsy, Squarespace, Amazon, Square, Base, and TikTok stores experienced issues with unsynced products getting mistakenly imported to Printful. This issue also involves importing orders with these unsynced products. If your store is affected, please don’t delete these products from Printful manually, as that will remove the products from your store as well. Customer Support won’t be able to provide information on individual stores. We’re actively working to resolve this issue and will inform you about any developments.
- monitoring Nov 22, 2022, 09:16 PM UTC
A fix has been applied and we are monitoring its performance. This is the final update for today, the next update will be posted in about 12 hours from now.
- resolved Nov 23, 2022, 12:21 PM UTC
We’ve now resolved the issue and removed the mistakenly imported products from the affected Printful stores.