Printful incident

Storenvy connection issues

Critical Resolved View vendor source →

Printful experienced a critical incident on December 8, 2023 affecting Storenvy, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2023, 08:14 AM UTC
Resolved
Dec 11, 2023, 06:41 AM UTC
Duration
2d 22h
Detected by Pingoru
Dec 08, 2023, 08:14 AM UTC

Affected components

Storenvy

Update timeline

  1. investigating Dec 08, 2023, 08:14 AM UTC

    We're experiencing issues with Storenvy integration. This affects all basic integration functionality (product push, store sync, order sync, etc.). We are working to resolve this issue as soon as possible. We apologize for any inconvenience.

  2. monitoring Dec 08, 2023, 07:54 PM UTC

    Connection with Storenvy is restored and we are monitoring the integration. Some stores may still encounter issues. We apologize for any inconvenience.

  3. resolved Dec 11, 2023, 06:41 AM UTC

    This incident has been resolved. All functionality has been restored and orders made during the outage will be imported automatically with the next store sync.