Printful incident

Shopify order import issue

Major Resolved View vendor source →

Printful experienced a major incident on March 1, 2024 affecting Shopify, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2024, 10:42 AM UTC
Resolved
Mar 01, 2024, 02:22 PM UTC
Duration
3h 40m
Detected by Pingoru
Mar 01, 2024, 10:42 AM UTC

Affected components

Shopify

Update timeline

  1. investigating Mar 01, 2024, 10:42 AM UTC

    We are currently experiencing issues with Shopify order import. All stores are affected. Our team is investigating and working on a fix. We are working to resolve this issue as soon as possible. We apologize for any inconvenience.

  2. resolved Mar 01, 2024, 02:22 PM UTC

    The issue has been resolved. However, there might be a delay in the order importation for a couple of hours.