PrimeXBT experienced a minor incident on February 22, 2019 affecting PXTrader trading platform and Deposits and Withdrawals, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 22, 2019, 11:45 AM UTC
We observe irregular accessibility issues on the trading platform. Some users may experience problems loading Trade page. Refreshing the page in the browser helps in this case. Also, internal transfers between Wallet and Trading Account may be affected. Please check your Wallet and Trading Account balances after making an internal transfer to ensure its successful completion. Our team is working on fixing the issue. All client's funds are safe. Trading is available as long as Trade page loads for you. We will update the status as soon as the issue is permanently resolved.
- resolved Feb 22, 2019, 12:06 PM UTC
Dear users, the incident has been resolved. Thank you for your patience.