PrimeXBT incident

Account Summary page: User's trading account info not displayed

Minor Resolved View vendor source →

PrimeXBT experienced a minor incident on February 25, 2019, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2019, 02:28 PM UTC
Resolved
Feb 25, 2019, 02:44 PM UTC
Duration
16m
Detected by Pingoru
Feb 25, 2019, 02:28 PM UTC

Update timeline

  1. identified Feb 25, 2019, 02:28 PM UTC

    There is a problem currently with displaying trading account info on Client's Account Summary page. Also, internal transfers between Wallet and Trading Account may be affected. Our team is working on fixing the issue. All client's funds are safe. Trading is not affected and is available to all users. We will update the status as soon as the issue is permanently resolved.

  2. resolved Feb 25, 2019, 02:44 PM UTC

    Dear users, the issue has been resolved. Thank you for your patience.