PrimeXBT experienced a major incident on July 2, 2019 affecting PXTrader trading platform and Deposits and Withdrawals and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2019, 02:07 PM UTC
We currently observe issues with accessibility to PrimeXBT site and user accounts, due to service disruption of one of world-wide service providers. Our team is working to resolve the issue and restore access to the platform. All client's funds are safe. We will update the status as soon as the issue is permanently resolved.
- monitoring Jul 02, 2019, 02:38 PM UTC
Dear users, the issue has been addressed. PrimeXBT site and user accounts are fully accessible now. We continue to monitor the service performance. Thank you for your patience.
- resolved Jul 02, 2019, 03:48 PM UTC
The incident has been resolved. PrimeXBT trading platform and site are fully operational now.