PrimeXBT experienced a minor incident on April 20, 2020 affecting PXTrader trading platform and Deposits and Withdrawals, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2020, 05:55 PM UTC
We observe accessibility issues on the trading platform. Some users may experience problems loading TRADE page for margin trading. TURBO is not affected by the incident. Our team working on it to fix it as soon as possible
- monitoring Apr 20, 2020, 06:48 PM UTC
The trading platform is operational now. Some users may experience Account status page not loading. If you need to fund your Trading account from Wallet and encounter this issue, you can still access Fund Trading account dialogue from Account's menu in the top-right corner of Account summary page. Our team is working to resolve the issue. Thank you for your patience
- monitoring Apr 20, 2020, 06:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 20, 2020, 09:27 PM UTC
The incident has been resolved. The trading platform is fully operational now