PrimeXBT incident

Margin Trading service disruption

Major Resolved View vendor source →

PrimeXBT experienced a major incident on July 1, 2020 affecting PXTrader trading platform and Mobile app for margin trading, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2020, 09:24 AM UTC
Resolved
Jul 01, 2020, 10:02 AM UTC
Duration
38m
Detected by Pingoru
Jul 01, 2020, 09:24 AM UTC

Affected components

PXTrader trading platformMobile app for margin trading

Update timeline

  1. investigating Jul 01, 2020, 09:24 AM UTC

    We observe accessibility issues on the trading platform. Some users may experience problems loading TRADE page for Margin trading. TURBO service are not affected by the incident. Our team working on it to fix it as soon as possible

  2. investigating Jul 01, 2020, 09:24 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 01, 2020, 09:39 AM UTC

    Margin Trading service accessibility has been restored. We are now monitoring the platform to ensure its stability. Thank you for your patience.

  4. resolved Jul 01, 2020, 10:02 AM UTC

    This incident has been resolved.