PrimeXBT incident

Service unavailable for most of the users

Critical Resolved View vendor source →

PrimeXBT experienced a critical incident on March 21, 2021 affecting PXTrader trading platform and Mobile app for margin trading and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2021, 05:26 PM UTC
Resolved
Mar 21, 2021, 05:44 PM UTC
Duration
17m
Detected by Pingoru
Mar 21, 2021, 05:26 PM UTC

Affected components

PXTrader trading platformMobile app for margin tradingDeposits and Withdrawals

Update timeline

  1. investigating Mar 21, 2021, 05:26 PM UTC

    The service is unavailable now for most of the users. Our team is looking into it to bring the platform online as soon as possible Please stay updated on the platform status at https://status.primexbt.com

  2. monitoring Mar 21, 2021, 05:35 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Mar 21, 2021, 05:44 PM UTC

    This incident has been resolved.