PrimeXBT incident

Price quote delays for FX, Indices, and Commodities

Notice Resolved View vendor source →

PrimeXBT experienced a notice incident on June 18, 2021 affecting PXTrader trading platform, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2021, 10:56 AM UTC
Resolved
Jun 18, 2021, 11:42 AM UTC
Duration
46m
Detected by Pingoru
Jun 18, 2021, 10:56 AM UTC

Affected components

PXTrader trading platform

Update timeline

  1. investigating Jun 18, 2021, 10:56 AM UTC

    We observe delays receiving price quotes from our liquidity provider for FX, Indices, and Commodities markets. As an STP broker, we depend on liquidity providers to quote prices and fill client orders that we pass to them directly for execution. Limit and stop orders will be filled at the first available quote, a market order may be rejected if there is no price quote to fill it. We work with the liquidity provider to resolve the issue with the quote feed as soon as possible.

  2. identified Jun 18, 2021, 11:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2021, 11:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 18, 2021, 11:42 AM UTC

    This incident has been resolved.